Terms and conditions (B2B)

The contracting party is Zaina Jaber, trading as “Televora”, Löher Weg 20, 51545 Waldbröl, Germany (hereinafter “Televora”). These terms apply exclusively to entrepreneurs within the meaning of § 14 German Civil Code (BGB), legal entities under public law and special funds under public law. Televora does not enter into consumer contracts through the platform.

The contract consists, in descending order of precedence, of the individual quote or order form, an agreed service description, these terms, the SLA and—where Televora processes personal data on behalf of the customer—the DPA. Individual agreements take precedence. Deviating customer terms apply only with Televora's express consent in text form.

The website, pricing page and trial access do not constitute a binding offer. A contract is formed when an offer is accepted, an order confirmation is issued or a paid plan is activated. Televora provides the multi-tenant digital signage software specified in the order form over the internet for the term of the contract.

The plan, screen, user and storage limits, integrations, support scope, fees and billing period are defined by the offer stored when the contract is formed. Preview, beta and trial features, and features labelled “coming soon”, are not owed. Televora may further develop the software provided the agreed core service is preserved and the customer is not unreasonably disadvantaged.

Free pilot periods end after the agreed duration and become paid only if the customer expressly agrees to a subsequent paid contract.

The customer designates authorised administrators, keeps contact details current and protects credentials, API keys, pairing codes and device tokens. It informs Televora immediately of misuse or security incidents. Actions performed through an activated account are attributed to the customer unless Televora is responsible for the cause.

The customer provides internet access, compatible displays and playback devices, and all necessary rights to uploaded or embedded content. It reviews content before publication, particularly prices, health information, accessibility, youth protection, copyright, trademark, personality and competition law. Medical or operational decisions must not be based solely on automatically generated content.

For the contract term, Televora grants a simple, non-transferable right to use the platform for the customer's own business purposes within the agreed scope. Subletting, white-label or agency use requires a corresponding plan.

The customer retains its rights to customer content and grants Televora the rights required for hosting, conversion, backup, delivery and contractual processing, geographically limited to service delivery. Customer content or inputs will not be used to train general AI models without a separate agreement.

Prohibited uses include unlawful content, malware, circumvention of access controls, security-threatening tests without approval, and use that materially impairs systems or other customers. Where a concrete risk exists, Televora may proportionately block affected content or access; where possible, the customer will be informed in advance and may respond.

Optional services such as Canva, external data sources or AI providers are connected only at the customer's request. The respective provider's terms also apply to its independent services. Televora does not owe their continuous availability.

AI output may be incorrect, incomplete or legally non-exclusive. The customer must review output professionally and legally before use. Personal data, health data, trade secrets or third-party confidential content may be entered only where lawful, necessary and approved for the selected provider.

All prices are net plus statutory VAT. Billing and due dates are defined in the offer; recurring fees are generally billed in advance. Invoices are provided electronically. The customer must be technically and organisationally able to receive electronic invoice formats required by law.

Statutory default interest and the statutory default lump sum apply to late payments. Following a reminder and reasonable deadline, Televora may suspend access where proportionate; payment claims remain unaffected. Set-off and rights of retention are permitted only for undisputed claims, claims established by final judgment or claims arising from the same contractual relationship.

Monthly plans run for one month and renew for one month at a time unless cancelled in text form or through the designated account function no later than one business day before the current period ends. Individual annual and Enterprise terms are defined in the offer. The right to terminate for good cause remains unaffected.

Televora confirms terminations in text form. Access generally remains available until the contract ends. After termination, the export, retrieval and deletion rules in § 10 and the DPA apply.

Availability and support targets are governed exclusively by the SLA applicable to the plan. Local playback caches reduce the impact of internet outages but do not guarantee uninterrupted display. The customer reports incidents with sufficient detail and supports fault analysis.

Statutory provisions apply to material defects and defects of title unless these terms validly provide otherwise. Strict liability for defects existing when the contract was formed under § 536a(1), first alternative, BGB is excluded.

The parties comply with data protection law. The DPA concluded before processing applies where customer data is processed on behalf of the customer. Each party protects confidential information using appropriate measures and uses it only for the contract; statutory disclosure obligations remain unaffected.

Televora implements appropriate technical and organisational security measures. The customer remains responsible for permission concepts, content, end devices, local networks and the lawfulness of its instructions.

At the end of the contract, the customer may choose to transfer exportable data to another provider or its own environment, or have it deleted. Initiation of a switch may be requested with no more than two months' notice. Televora supports the switch in good faith, provides available exports in a common machine-readable format and safeguards security and business continuity.

The standard transition period is no more than 30 calendar days. If technically impossible, Televora provides reasons within 14 working days and specifies a period of no more than seven months. Exportable data then remains retrievable for at least 30 calendar days. It is subsequently deleted subject to statutory retention, backup cycles and a documented legal hold. Details, data categories, formats and restrictions appear in the portability information.

Until 11 January 2027, only evidenced costs directly related to switching may be charged; from 12 January 2027, Televora will not charge switching fees. Normal usage fees and validly agreed fees for additional services remain unaffected.

Televora has unlimited liability for intent and gross negligence, injury to life, limb or health, under the German Product Liability Act, for fraudulent concealment and to the extent of an expressly assumed guarantee.

For a slightly negligent breach of a material contractual obligation, liability is limited to the foreseeable loss typical for the contract when it was formed. Liability for other slight negligence is excluded. These limitations also benefit employees and vicarious agents and do not apply where mandatory law provides otherwise.

The customer appropriately backs up data under its sole control. Televora's liability for data loss is limited to the typical restoration effort that would have arisen even with proper backups.

The customer indemnifies Televora against justified third-party claims based on unlawful customer content, missing rights of use or unlawful instructions where the customer is responsible for the cause. Televora informs the customer promptly and, where legally possible, leaves the defence to the customer; admissions or settlements will not be made without consultation.

Televora may amend these terms for an objective reason, particularly due to changes in law, case law, security requirements or equivalent technical development. Material changes are announced in text form at least six weeks before taking effect. If a change disadvantages the customer more than insignificantly, it may terminate the contract as of the effective date. Silence constitutes acceptance only where legally permissible in the individual case and the notice expressly explains the significance, deadline and termination right.

• German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.
• If the customer is a merchant, legal entity under public law or special fund under public law, Televora's registered place is the exclusive venue.
• Transfers of the contract require the other party's consent; § 354a German Commercial Code remains unaffected.
• If a provision is invalid, the remainder of the contract remains effective and the applicable non-mandatory statutory law takes its place.