Data portability and provider switching

• tenant, user, role, location, screen and device configuration: JSON/CSV;
• content, playlists, schedules, overlays, data-source, interaction and playback metadata: JSON/CSV;
• uploaded/generated customer files: original or available standard format;
• available audit, status and telemetry within retention: JSON/CSV.

Software, models, internal operational, security and abuse signals, other customers' credentials, provider secrets and data whose export would infringe third-party rights are excluded. Exceptions must not unlawfully hinder switching.

The customer sends the switching/export request to info@televora.de and identifies the destination, scope and authorised recipients. The maximum initiation notice is two months and the standard transition period no more than 30 calendar days. Televora provides reasonable assistance, explains identifiable continuity risks and safeguards security. Technical impossibility and an alternative period of no more than seven months are explained within 14 working days. The customer may reasonably extend the transition period once.

Exports remain retrievable for at least 30 calendar days after transition. Exportable customer data is then deleted subject to statutory obligations and backup cycles. Until 11 January 2027, only directly incurred and pre-disclosed switching costs may be charged; from 12 January 2027, no switching charges apply.

The current production infrastructure is subject to German and EU jurisdiction. Televora uses access controls, encryption, logging, data minimisation and contractual confidentiality to prevent unlawful international government access to non-personal data held in the EU. Legally binding requests are reviewed and, where permissible, challenged and disclosed transparently to the customer.